Feedback & Complaints
Policy Statement
We aim to provide high quality care to meet the preferences and requirement of our clients
We are open to suggestions from our service users in regard to the quality of the treatments, procedures and the care we provide in our premises
We are committed to providing and safe, effective and fair complaints system and also support the willingness to learn from incidents and complaints.
Complaints
If you have a complaint, please get in contact with us via telephone or social media links provided. Please include:
Your full name
Date of Birth
Procedure/treatment undergone, and date carried out
Your complaint
Healthcare Improvement Scotland is the regulator for independent healthcare services across Scotland and can accept complaints at any time from a complainant.
Contact details are:
Healthcare Improvement Scotland
Independent Healthcare Team
Gyle Square,
1 South Gyle Crescent,
Edinburgh,
EH12 9EB
T: 0131 623 4342
E: his.ihcregulation@nhs.scot